Shipping & Delivery

Last updated: 19 September 2026

Where we deliver

Har Zaroorat delivers within Pakistan. Delivery depends on courier serviceability at your address. If your address cannot be served, we will contact you before dispatch to discuss an alternative or cancel the order and refund any payment received.

Shipping charge and advance payment

Standard shipping is Rs.250 per order. This shipping amount is payable in advance; the remaining order balance is payable by cash on delivery.

After placing your order, contact us on WhatsApp at +92 333 7688214 with your order number to obtain the payment instructions. Send your payment reference or receipt through the same contact so that we can verify it. Dispatch follows confirmation of the order details and advance payment.

The advance is part of the order total, not an additional charge. We will confirm the remaining amount due before dispatch and account for the advance in the amount collected by the courier.

For example, an order with Rs.2,990 in products and Rs.250 shipping totals Rs.3,240. After Rs.250 has been paid in advance, the remaining COD amount is Rs.2,990.

Estimated delivery time

Estimated delivery is 3–7 business days after your order details and shipping advance are confirmed. Business days are Monday to Saturday, excluding public holidays.

This is an estimate, not a guaranteed arrival date. Remote locations, public holidays, weather, and courier interruptions may extend delivery. If we identify a delay affecting your order, we will share an updated estimate. Contact us if your parcel has not arrived within the stated estimate so that we can investigate.

Dispatch and tracking

We will share dispatch confirmation and tracking information when available from the courier. Please provide a complete delivery address and a working phone number, and remain available for courier contact.

Address changes, failed delivery, and lost parcels

Contact us as soon as possible if your address or phone number needs correcting. Changes are easiest before dispatch; changes after dispatch depend on the courier.

If delivery fails, contact us so that we can check the reason and available next steps. Any additional charge for a customer-requested redelivery will be explained and agreed before another dispatch. If the parcel is confirmed lost in transit or we cannot fulfil the order, we will arrange a replacement or refund as appropriate, including shipping paid for an undelivered order.

Cancellation and the shipping advance

If your order is cancelled before dispatch, we refund all amounts paid, including the shipping advance. Cancellation after dispatch is handled under our Returns, Refunds & Cancellations policy. For a customer-requested cancellation after shipping, actual applicable courier costs may be deducted from the refund and will be explained to you. These deductions do not apply when the cancellation results from our error, a defective or incorrect item, or another situation where a refund is required without such deductions.